Privacy policy

Last Updated: March 15, 2026

Syphillic operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Syphillic is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

We collect personal information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the Services and as permitted by the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Credit card, debit card, and financial account numbers, payment card information, and transaction details.

  • Account information: Username, password, security questions, and preferences.

  • Transaction information: Items viewed, cart activity, wishlist data, purchases, returns, and exchanges.

  • Communications: Information included in support inquiries or other correspondence.

  • Device and Usage information: IP address, browser type, device identifiers, and interaction data (collected via cookies and similar technologies).

How We Use Your Personal Information

  • Provide and Improve Services: To process payments, fulfill orders, manage your account, and arrange shipping.

  • Marketing and Advertising: To send promotional communications and show targeted advertisements (based on your explicit consent where required).

  • Security and Fraud Prevention: To authenticate accounts and detect or investigate fraudulent or illegal activity.

  • Legal Compliance: To comply with applicable laws or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes:

  • Service Providers: Including Shopify, payment processors, and shipping partners.

  • Business Partners: For marketing and advertising services in accordance with your preferences.

  • Legal Obligations: To comply with subpoenas, search warrants, or to protect our rights and the safety of our users.

Relationship with Shopify

Our store is hosted on Shopify. They collect and process your information to provide and improve the Services. Data may be transmitted to and stored on servers located outside of Canada (e.g., in the United States or Europe). You can learn more by visiting the Shopify Consumer Privacy Policy.

Security and Retention

While no method of transmission is 100% secure, we implement industry-standard security measures to protect your data. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, and accounting requirements.

Your Rights and Choices

As a Canadian resident, you have specific rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Correct: You may request that we update or correct inaccurate information.

  • Withdrawal of Consent: You may withdraw your consent for us to process your data at any time (subject to legal or contractual restrictions).

  • Opt-out of Marketing: You can unsubscribe from promotional emails at any time via the link provided in the message.

International Transfers

Please note that your personal information may be transferred to, stored, and processed outside of Canada. In these cases, your data is subject to the laws of the jurisdiction in which it is stored.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us at:

Syphillic Email: info@syphilic.com Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada